Business Information
Business Information
This page provides detailed information about our business operations, legal structure, and fulfillment processes for transparency and compliance purposes.
Legal Business Name and Operating Name
Legal Business Entity: Exoticool Merch LLC
Operating Name: Exoticool
Business Type: Limited Liability Company (LLC)
Location: Eugene, Oregon, United States
Exoticool Merch LLC is the registered legal name of our company. The business operates publicly under the trade name "Exoticool" for branding and marketing purposes. Both names refer to the same legal entity and business operation.
Target Audience and Age Restriction
Exoticool is an adult-oriented brand designed exclusively for customers 18 years of age and older.
Our brand identity, product designs, messaging, and overall aesthetic are created specifically for an adult audience. This is reflected in:
- Product Sizing: All apparel is offered exclusively in adult sizes. We do not manufacture or sell youth, children's, or junior sizing.
- Brand Messaging: Our content, marketing materials, and brand voice are tailored for mature audiences who appreciate streetwear culture, independent thinking, and adult-oriented themes.
- Design Aesthetic: Our cyberpunk, alien-themed graphics and rebellious messaging are intended for adult consumers.
- Future Product Lines: All upcoming merchandise releases and product expansions will continue to be designed for and marketed to adults 18 and over.
Age Verification: By making a purchase from Exoticool, customers confirm they are at least 18 years of age or the age of majority in their jurisdiction, whichever is greater.
Parental Discretion: While our products do not contain explicit or inappropriate content, the brand's edgy streetwear aesthetic and messaging are designed for adult consumers. Parents or guardians purchasing on behalf of minors do so at their own discretion.
Business Model and Store Type
Store Type: Online E-Commerce Only (No Physical Retail Location)
Exoticool operates exclusively as an online e-commerce business at this time. We do not currently have a brick-and-mortar retail storefront open to the public. All product sales are conducted through our website at www.exoticoolmerchllc.com.
Future Plans: We are actively working toward opening a physical flagship retail store in Eugene, Oregon. However, as of the current date, all operations are conducted online only.
How We Operate
Business Operations
Exoticool is an online-only streetwear and apparel brand that specializes in:
- Custom graphic t-shirts, hoodies, and apparel (adult sizes only)
- Hats and accessories
- Digital products (wallpapers, downloadable content)
- Custom print-on-demand merchandise
All orders are placed through our e-commerce website and fulfilled through our production partners located throughout the United States.
Order Fulfillment Model
Print-on-Demand Production: Exoticool utilizes a print-on-demand fulfillment model. This means products are manufactured only after a customer places an order, rather than maintaining pre-made inventory.
Production Partner: Printify
We partner with Printify, a leading print-on-demand platform that connects us with professional printing suppliers and fulfillment centers across the United States.
Product Specifications
Sizing Information
Adult Sizing Only: All Exoticool apparel is manufactured exclusively in adult sizes, typically ranging from:
- Small (S)
- Medium (M)
- Large (L)
- Extra Large (XL)
- 2XL, 3XL, and extended sizes (availability varies by product)
No Youth or Children's Sizes: We do not offer youth, children's, junior, or teen sizing. This sizing policy aligns with our brand positioning as an adult-oriented streetwear company.
Manufacturing and Production
Where Our Products Are Made
All products are manufactured within the United States of America.
Our apparel and merchandise are produced by professional printing suppliers located in multiple regions throughout the United States, including but not limited to:
- West Coast facilities (California, Oregon, Washington)
- East Coast facilities (New York, New Jersey, North Carolina)
- Midwest facilities (Illinois, Ohio, Michigan)
- Southern facilities (Texas, Georgia, Florida)
The specific production facility used for each order depends on:
- Product type and specifications
- Customer shipping address (to optimize delivery speed)
- Current production capacity and availability
Production Method
Direct-to-Garment (DTG) Printing Technology
Our products are created using professional Direct-to-Garment (DTG) printing technology. This process involves:
- High-quality blank apparel sourced from trusted US suppliers
- Digital printing of custom designs directly onto the fabric using specialized DTG printers
- Eco-friendly water-based inks for vibrant, durable prints
- Quality inspection to ensure print quality and product standards
- Professional packaging and shipping
Shipping and Fulfillment
Domestic Shipping (United States)
All orders ship from production facilities located within the United States. Shipping is handled by:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- Other regional carriers as appropriate
Processing Time: 2-7 business days for production
Shipping Time: 5-10 business days for standard domestic shipping after production
Local Pickup Option
For customers located in Eugene, Oregon, local pickup may be available for certain orders. This option must be arranged directly by contacting our customer service team.
International Shipping
International shipping options may be limited or unavailable at this time. Please contact us for international shipping inquiries.
Quality Assurance
All Exoticool products are manufactured by professional printing suppliers who maintain:
- Industry-standard quality control processes
- Professional-grade printing equipment
- Experienced production staff
- Compliance with US manufacturing and safety standards
Each product undergoes quality inspection before shipping to ensure it meets our standards for print quality, color accuracy, and overall craftsmanship.
Customer Reviews and Feedback
Why We May Have Limited Reviews
As a growing online brand, Exoticool is actively building our customer base and review portfolio. You may notice limited or no reviews on some of our products for the following reasons:
- New Brand Launch: Exoticool is a relatively new brand in the streetwear market, and we're in the process of building our customer community
- Recent Product Additions: Many of our products are newly added to our catalog and haven't accumulated reviews yet
- Print-on-Demand Model: Our made-to-order approach means we're constantly adding new designs and products
- Growing Customer Base: We're actively expanding our reach and customer community
We Encourage Your Feedback!
Your voice matters to us. Customer reviews and feedback are essential to our growth and help other customers make informed decisions. We strongly encourage all customers to share their experience with Exoticool.
How to Leave a Review:
- After receiving your order, you'll receive an email invitation to review your purchase
- Visit the product page on our website and scroll to the review section
- Share photos of your products in action - we love seeing our designs in the wild!
- Contact us directly at support@exoticoolmerchllc.com with your feedback
What to Include in Your Review:
- Product quality and print accuracy
- Fit and comfort of apparel
- Shipping speed and packaging
- Overall satisfaction with your purchase
- Photos of you wearing or using the product (optional but appreciated!)
Honest Reviews Welcome: We value authentic feedback, both positive and constructive. Your honest reviews help us improve our products, service, and customer experience. If you have concerns, we encourage you to reach out to us directly so we can make things right.
Join the Alien Rebellion Community: By leaving a review, you're not just helping other customers - you're becoming part of the Exoticool movement and helping us build a community of rebels who stand for freedom, inclusivity, and authentic self-expression.
Customer Service and Contact Information
Business Name: Exoticool (operated by Exoticool Merch LLC)
Email: support@exoticoolmerchllc.com
Phone: 541-503-8898
Website: www.exoticoolmerchllc.com
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM Pacific Time
For questions about orders, products, shipping, or our business operations, customers can contact us via email, phone, or through our website contact form.
Return and Refund Policy
Exoticool maintains a comprehensive return and refund policy to ensure customer satisfaction. Full details are available on our Return and Refund Policy page.
In summary:
- 30-day return window for unworn, unwashed items
- Full refunds or replacements for defective or damaged products
- Customer service support for all order issues
Business Transparency Statement
Exoticool is committed to operating with full transparency and compliance with all applicable e-commerce regulations and platform policies, including Google Merchant Center requirements.
Key Facts About Our Business:
- We are a legitimate online-only e-commerce business registered as Exoticool Merch LLC
- We are an adult-oriented brand (18+) offering exclusively adult-sized apparel and merchandise
- We do not currently operate a physical retail storefront
- All products are made-to-order using print-on-demand manufacturing
- All production occurs within the United States through professional suppliers
- We use Printify as our fulfillment platform to connect with US-based printing facilities
- Products ship directly from US production facilities to customers
- We provide accurate product descriptions, pricing, and shipping information
- We maintain clear contact information and customer service channels
- We honor our return, refund, and shipping policies as stated on our website
Compliance and Policies
Exoticool maintains the following policies and pages for customer transparency and regulatory compliance:
- Shipping Policy - Details on processing times, shipping methods, and delivery expectations
- Return and Refund Policy - Complete information on returns, exchanges, and refunds
- Privacy Policy - How we collect, use, and protect customer information
- Terms of Service - Legal terms governing use of our website and services
All policies are accessible through our website footer and are kept up-to-date to reflect current business practices.
Verification for Third-Party Platforms
This page serves as official documentation of our business operations for verification purposes with third-party platforms including but not limited to:
- Google Merchant Center
- Social media advertising platforms
- Payment processors
- E-commerce marketplaces
Business Verification Details:
Legal Name: Exoticool Merch LLC
Operating Name: Exoticool
Target Audience: Adults 18 years and older
Product Sizing: Adult sizes only (no youth or children's sizes)
Business Model: Online E-Commerce (Print-on-Demand)
Production Location: United States of America
Fulfillment Partner: Printify
Store Type: Online Only (No Physical Retail Location)
Website: www.exoticoolmerchllc.com
Contact: support@exoticoolmerchllc.com | 541-503-8898
Questions or Concerns
If you have questions about our business operations, production processes, or need additional verification information, please contact us:
📧 Email: support@exoticoolmerchllc.com
📱 Phone/Text: 541-503-8898
We are committed to transparency and are happy to provide any additional information needed to verify our legitimate business operations.
Last Updated: November 2024